Claim Handler – Fresher
Angel & Genie
- Mumbai, Maharashtra
- Permanent
- Full-time
contractual conditions
Acknowledge and action client’s instructions in a timely manner and communicate pertinent
information as necessary
Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account
Manager (AM) / Client Service Advocate (CSA) to do the same
Ensure the workflow system is kept up to date with correct dates and appropriate comments
Understand the client’s business and their requirements (operational and other)
Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market
Is aware of unpaid items and status of collection for regular update and discussion with Clients and
ensures problems are escalated to management
Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts
Adheres to standard internal processes, policies and procedures, and other external regulatory
requirements
Compliance with legal requirements, industry regulations, organisational policies and Willis Re best
practice and professional codes
Ensure internal, client and market correspondence are stored on E-filing and necessary documents
attached to processing system
Support Account and Settlement associates to ensure that all financial aspects are handled in a timely
manner for the secure, efficient and auditable handling of client monies
Liaise with AM / CSA on a regular basis to understand and determine Client specific needs
Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards
prescribed by the Business UnitSkills:
Business Communication – Written & Verbal
Analytical skills (including but not limited to - Eye for detail, Interpretation of documents)
Basic MS Office Skills (especially, Excel and Word)