Staff Systems Admin

• Govern SACM Configuration processes to ensure alignment with CMDB policies, standards, and procedures.
• Perform ongoing CMDB data analysis, troubleshooting, enrichment, and quality assurance activities.
• Lead root cause analysis efforts to resolve data discrepancies and prevent recurrence. Manage relationships with CI data owners, service owners, and consumers across the enterprise.
• Identify and drive resolution of data or process issues to ensure CI completeness and accuracy.
• Support CI alignment within the ServiceNow Vulnerability Response module, including data mapping and assignment rule improvements.
• Strengthen and mature CSDM (Common Services Data Model) structures, practices, and relationships.
• Collaborate with teams to improve or implement integration interfaces sourcing CMDB data (Discovery, AMDB, internal platforms / data sources).
• Partner with stakeholders across Asset Management, Business Analysts, Development, and Service Catalog teams to maintain consistent CMDB data inputs.
• Serve as a CMDB data and process steward, promoting best practices, training, and adherence across data contributors.
• Drive reporting governance for CMDB health metrics, trends, and KPI-based improvements.
• Lead CMDB audits, data certification cycles, and data enrichment initiatives.
• Enforce and refine data governance practices to ensure structured, accurate, and reliable CI data.
• Support onboarding new business services, applications, and technologies into the CMDB.
• Administer SACM-related Service Catalog items, workflows, and process documentation.
• Maintain and enhance custom CMDB-facing applications, including requirements gathering and design improvements.
• Develop, maintain, and execute recurring test cases to support platform upgrades and CMDB-related enhancements.

• Excellent verbal and written communication skills.
• Highly collaborative with a strong relationship-building mindset.
• Detail-oriented with strong analytical and problem-solving skills.
• Self-starter with ownership mentality and the ability to influence stakeholders.
• Logical, solutions-focused, and comfortable working under pressure and deadlines.

• 4+ years of experience managing a large CMDB environment.
• Deep understanding of ITIL-aligned ITSM processes (Incident, Problem, Change, Service Catalog, etc.).
• 3+ years of experience in a process-driven, ITIL-focused Service Management environment.
• 3+ years working with infrastructure discovery and inventory tools (ServiceNow Discovery, data sources, etc.).
• 3+ years of hands-on experience with CSDM adoption and application.
• Strong documentation, reporting, and metrics-driven analysis capabilities.
• General understanding of ServiceNow Identification and Reconciliation Engine (IRE) and reconciliation rules.
• Proven experience driving SACM process adherence within complex IT organizations.
• Experience with ServiceNow Vulnerability Response.
• Experience using KPIs and data-driven methods to identify trends and influence behavior.
• Strong experience with multi-source CMDB environments, data governance and ServiceNow Multi-Source CMDB (CMDB 360).
• Familiarity with ServiceNow CMDB Workspace and Data Manager workflows.
• Knowledge of cloud environments, Kubernetes hierarchy, multi-cloud platforms (Azure, Google Cloud), IT infrastructure components, operations centers, and service desk practices.
• Working knowledge of the Common Service Data Model
• Knowledge of application architecture and service delivery modeling
• Familiarity with DevOps and Agile methodologies.
• Strong interpersonal skills with an ability to foster cooperation across teams.
• Ability to deliver quality results under time-sensitive conditions.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Teams, SharePoint).
• Preferred: ITIL V4 certification

Albertsons Companies India