Assistant Manager

EXL Service

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 24 days ago
Job Description:Overview:We are seeking a highly analytical and detail-oriented professional to join our Collections team. The Collections Analytics Specialist will be responsible for developing data-driven strategies to optimize collections performance, reduce delinquency rates, and improve recovery efforts. This role requires strong analytical skills, proficiency in data tools, and a deep understanding of consumer banking products and credit risk.Responsibilities:
  • Analyze collections data to identify trends, risks, and opportunities for performance improvement.
  • Analyze credit data and financial statements to identify trends, patterns, and potential risks.
  • Develop and implement comprehensive credit risk strategies to manage and mitigate risk across various credit products.
  • Develop and monitor key performance indicators (KPIs) for collections operations.
  • Design and implement segmentation strategies for delinquent accounts.
  • Collaborate with collections operations, risk, and compliance teams to align analytics with business goals.
  • Conduct root cause analysis on collections inefficiencies and recommend actionable solutions.
  • Support regulatory reporting and audit requirements with accurate data insights.
  • Automate reporting processes and dashboards using tools like SQL, Python or SAS
  • Create reports and visualizations to communicate findings to stakeholders. Utilize PowerBI to create interactive and visually compelling dashboards that communicate complex data insights in an easily understandable manner.
Qualifications:
  • Educational Background: A degree in Statistics, Mathematics, Computer Science, or a related field. (IIT/NIT preferred)
  • Industry Experience: 3+ years of experience in analytics, preferably in collections or credit risk. Previous experience of analytics consulting in Banking Domain.
  • Technical Skills: Strong proficiency in SAS, SQL and Python is essential. Hands-on experience with AWS SageMaker, Snowflake, PowerBI.
  • Analytical Skills: Strong analytical and problem-solving skills. Past experience in statistical analysis and knowledge of banking products.
  • Excellent understanding of credit risk principles, regulatory requirements, and industry best practices.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Leadership experience with a track record of managing and developing high-performing teams.

EXL Service

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