CTE Consultant - SAP Concur

SAP

Bangalore, Karnataka
Permanent
Full-time

16 days ago

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!TC / STS (Technical Consultant / Shared Technical Services)A Technical Consultants who assist customer and SAP Concur project teams in implementing Concur travel
and expense management SaaS applications. Organizationally, STS is part of the global services group
within SAP Concur.The technical Consultant's role is to install, configure, integrate and test SAP Concur software for client
implementations. Responsible for the technical configuration of customer specific environments, including
all integration, interfaces and technical settings. Working in tandem and collaborating with the SAP Concur
project managers, solution consultants and sales. The technical consultant completes the project
milestones, builds the environments, provides client knowledge transfer, assists in integration work and
transition the client to their production environment.This position will be based out of Concur's Bangalore office and requires working hours & days (0600pm0300am IST) aligned to support North American clients that are based on the Standard/Professional PlatformWhat you will do:
Provide technical expertise on integration, feeds, loads and extracts
Handle the setup and scheduling of all interfaces and system jobs
Provide technical expertise on SSO (single sign on)
Working directly on SAP Concur's database
Be a technical resource on a project and Helping with system performance related issues
Spin-up - to prepare the new system for configuration
FTP/PGP setup with client - secure data exchange method for automated integration
Setting up jobs within the system (imports/extracts/Credit cards…)
Testing and advising on imports - Employee, list and other imports troubleshooting
Testing and advising on the use of SAE file - how to get the right data in to client's financial
system
Security adjustments - whitelisting of concur on client's side for best possible experience
Purge - moving system into production ready status, getting rid of all test data within the system
Direct R/W access to Expense DB - troubleshooting, updating, changing data, clearing
hierarchies etcIn order to accomplish this, you will need to:

Maintain all environments throughout the lifecycle of an implementation (Configuration, Test,

Production)

Ability to lead client training and knowledge transfer sessions
Configure all interfaces ERP, Employee, Credit Card, EFT
Perform general issue troubleshooting and resolution, including escalations to Development
Communicate "best practice" recommendations based on prior experiences, and effectively

troubleshoot and solve client issues caused by unique client circumstances or software/hardware
issues

Support client's testing cycles - research complex customer problems, issues, and circumstances

and provide recommendation, alternatives and risk assessments to project manager
Responsible for the migration of configurations between test and production environments

Liaison with client team members and Concur internal resources to ensure understanding and

clear communications

Ensure completion of deliverables, manage schedules, meet milestones, and ensure

creative/technical success

Develop and maintain technical product knowledge
Provide contributions to Concur project methodology and document library, which includes

development of new documents/processes as well as updating existing documents/processes

Update Customer Statistics in Knowledgebase and/or CRM systems
Represent the Department on cross-functional teams
Communicate consistently and regularly client issue status and progress with the Project

Manager

Be aware of, and comply with, all corporate policies

What do you need to bring?

Bachelor's degree or equivalent technical work experience

Min 5+ years of experience

Basic MS SQL skills, running DB query and troubleshooting
Experience with FTP and PGP file encryption (or similar)
Strong working knowledge of flat files, XML files, and Excel spreadsheets
Understanding of data format conversion
Analysis and troubleshooting skills with good communication & presentation skills
SAP Concur Travel & Expense experience
Experience with SAML SSO technologies, IDP and/or SP-Init
Experience with ERP or HR systems integration, and/or implementation of cloud environments
Basic Accounting Principles knowledge and Project management experience
Experience working with 3 major credit card provider's data and banking payment gateways etc.
Understanding of business travel and travel agency data
Demonstrated ability to learn new concepts quickly
Strong knowledge of software & technology, specifically around web technology, financial system

integration & Excel a strong plus

Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and

develop creative solutions

Ability to be self-directed and work independently, prioritize workload, self-directed & work

independently

Ability to pass a background check

We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 391623 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 391623Posted Date: Apr 12, 2024Work Area: Customer Service and SupportCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560093Job alert

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