Assistant Manager - Customer Service
- Mumbai, Maharashtra
- Permanent
- Full-time
Allocate tasks and manage team schedules to handle peak hours efficiently
Oversee the execution of bookings to ensure adherence to service-level agreements
Maintain various booking trackers and vendor billing MIS and invoices
Build and maintain strong relationships with corporate clients
Identify and implement strategies to optimize cab booking processes and improve efficiency
Ensure compliance with company policies, vehicle regulations, and safety standardsFunctional Skills:Excellent organizational and multitasking abilities
Experience in team management, preferably in transportation or logistics operations
Strong problem-solving skills and the ability to handle high-pressure situationsOther Skills:Customer-focused mindset with a commitment to service excellence
Analytical thinking and attention to detail
Leadership and team-building skills