System Administrator Associate

Mumbai, Maharashtra
Permanent
Full-time

2 months ago
Apply easily

Position: System Administrator AssociateLocation: Goregaon, MumbaiAbout LRN:LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.About the role:The System Administrator Associate will provide hands-on technical support to employees and help maintain the reliability of LRN’s internal IT systems. The role includes assisting with hardware setup, software installation, network connectivity, and troubleshooting issues across Windows and macOS environments.This is a fully on-site position at our Mumbai office. It is best suited for someone early in their IT career who enjoys solving problems, working directly with people, and learning from an experienced IT teamRequirementsWhat you'll do:

Act as the first point of contact for internal IT support via phone, email, and chat

Install, configure, and maintain laptops, desktops, peripherals, and mobile devices

Troubleshoot hardware, software, and connectivity issues, escalating when necessary

Track and resolve Help Desk tickets within agreed service levels

Support office IT operations, including conference room and A/V setup

Perform regular maintenance, software updates, and system patching

Collaborate with vendors and service providers to resolve issues

Maintain accurate documentation of assets, incidents, and standard procedures

What we're looking for:

1 -2 years of IT support experience, preferably in a corporate environment

Basic understanding of computer hardware, operating systems, and networking fundamentals

Familiarity with troubleshooting Windows and macOS systems

Working knowledge of Microsoft 365, Active Directory, and remote support tools preferred

Excellent problem-solving and communication skills

Strong attention to detail and customer-focused approach
Technically skilled in Microsoft 365 | Exchange | Okta | Intune | Active Directory | Mimecast | CrowdStrike .

Benefits

Excellent medical benefits, including family plan
Paid Time Off (PTO) plus India public holidays
Competitive salary
Combined Onsite and Remote Work

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LRN Corporation