Associate Installation Specialist

Gurgaon, Haryana
Permanent
Full-time

8 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:

Maintaining functional level complex assignments (Key Account Enrollments) including Service issues to the benefit configuration teams via workflow application consisting of perm (100+ employees) and temp staff (150+ during peak season) including onshore staff
Support the business by managing workflow tool to drive throughput, meet E&I Key Account service readiness and member access to care goals. This includes but is not limited to setting & managing the inventory strategy/plan and working closely with the functional leaders to ensure the plan is executed
Having regular/weekly call with onshore inventory specialist and discuss about the current overall inventory/workload, also taken suggestions for the assignments
Ensuring the right work is aligned to the Enrollment Analysts as per the individual skillset provided by the business managers for ACIS, TOPS, Contracts, iBAAG and BVT
Participate in daily inventory meetings and provide any additional support if required
Maintaining workload balance and resource any specific aged timelines to other next available analysts to avoid further ageing on customer implementation
Closely watch dedicated customers (highly sensitive Key Account groups) and setup permanent analyst alignments into the system for the groups approved by the Sales teams/Business Leaders
Reviewing each individual work queue throughout the day and add additional work, if necessary, depends on the overall inventory
Timely prioritize escalated timelines or other important timelines that came through workflow tool and assign immediately to the implementation analysts
Ensuring the right work is aligned to the staff as per the individual skillset provided by the business managers
Helping to create inventory dashboards which is successfully using by the inventory team to track the work and for the inventory call discussion items
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

SG 23 & 24 can apply
SG 23 will move to SG 24
SG 24 will move laterally
Performance rating in the last common review cycle of "Meets Expectations" or higher
Not be on any active CAP (Corrective Action Plan) or active disciplinary action
Time in Role Guidelines
Should have been in your current position for a minimum of 12 months, if you have not met the recommended minimum time in role, discuss your career interest with your manager and gain alignment prior to applying. And share the alignment email with respective recruiter while applying

Required Qualification:

Graduate

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group

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