Engineer - Technical Operations (QCN)

Content Management:

Check the status of received content.
Upload content to the server.
Verify the integrity of the content.
Book content as per the schedule.
Update the loading status of the content.
Prioritize the booking of content based on show timing and importance of ads.
Provide instructions to QTS for manual loading and share content links with engineers.

Scheduling and Qube Central Activities:

Enter composition and site details in Qube Central Activities.
Create schedules as per received orders, including proper entry of details such as start date, end date, and position of ads.
Modify or cancel schedules as per instructions from the Sales team.
Check each schedule for correctness against the theatre list.
Daily reconciliation of schedules and comparison with lists provided by the sales team.
Extract and upload databases for play logs of offline theatres.
Upload standby server databases to ensure continuity of play logs.

Playback Monitoring:

Check schedule taken status.
Monitor playback daily as per schedule start date.
Ensure all theatres start playing ads as per the schedule.
Monitor theatre calling status daily.
Identify theatres playing the movie without ads and follow up.
Identify WTA connectivity issues and report to the concerned team for resolution.
Monitor playback after uploading databases of offline theatres.

Troubleshooting and Technical Support:

Identify reasons for non-calling of theatre servers and take corrective actions.
Identify reasons for content not reaching theatres and resolve issues.
Coordinate with engineers/theatre operators to activate modems and servers.
Identify playback issues and escalate to the software team for solutions.
Provide input to the software team upon request.
Close monitoring of playback during theatre server build upgrades and provide feedback.
Support QTS engineers in troubleshooting.

Documentation and Communication:

Follow checklists for all processes involved.
Communicate loading and playing status via email to QCN Operations and Sales teams.
Coordinate daily with external clients, including theatre managers, owners, and operators.
Ensure internal coordination among the teams, .
Provide WTA installation follow-up reports at regular intervals.
Update the list of ads scheduled on a daily basis