Customer Success Manager (CSM) - Media, Amazon
- Gurgaon, Haryana
- Permanent
- Full-time
- Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon's media ad products.
- Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon's CTV, mobile, and other media solutions to meet their objectives.
- Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
- Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
- Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
- Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
- Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
- Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
- Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
- Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.
- Experience in advertising
- 5+ Yrs experiencePREFERRED QUALIFICATIONS- Experience in winning and retaining clients and establishing relationships with partnersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.