To help and assist the Front Office Manager in organizing and running To be warm, friendly and courteous to guests To achieve optimum sale of rooms through proper yield management To supervise the reception counter To check all VIP rooms To initiate action on all mail coming into the department To initiate action on all group bookings and block rooms in the reservation register To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure To follow up with the local travel agent for requirements of a group before their arrival To maintain appropriate guest history records To greet guests on arrival and provide timely assistance at check-in. To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms. To report on a weekly basis, all views, suggestions/ comments of guests met To assist guests immediately if they have any problems with the services provided by the Hotel. To pay special attention to special requests on rooms, services and complaints of house guests To ensure proper compliance with the unit and corporate policies with regard to lobby administration To promote sales and develop business contacts for the Hotel and the company. To keep constant contact with related departments such as housekeeping, engineering, F&B service and others. To arrange for outside errands required by guests and management. To keep a check on guest elevator services and ensure their smooth operation. To take rounds of the entire Hotel to ensure smooth operation in all areas.