DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Data Center-Mainframe-StorageQualificationB-TechJob Description (Posting).Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a good customer handling skill Installing, Allocation, configuring and maintaining VNX, VMAX, VPLEX, VXFLEXOS and Isilon Storage. User Knowledge of SAN switches (Cisco and Brocade) Storage administration and implantation. Troubleshooting Storage and Switch related issues in a SAN environment Experience in at least VNX, VMAX, VPLEX, VXFLEXOS and Isilon Troubleshooting Hardware and Software related issue Experience with Storage, Installation, Upgrades and Patching Datacenter understanding Good ITIL knowledge and Good understanding of OS, Networking, Databases, VMware etc Should have worked with OEM hardware (EMC, FC Switches), & remote connectivity tools Should have worked with more than one Storage migration tools. Commission/Decommission the storage arrays. Create and implement CR Good Knowledge on Setup and schedule Snapshots Resolve the Incidents within stipulated SLAs Monitor the performance and capacity of Storage arrays. Perform health check of Storage arrays. Zoning and Masking of Hosts on SAN switches. Skill / Role: Storage L3, Relevant Experience: 8+ Years of experience in windows, Qualification: Bachelors / Masters / Equivalent Key Skills Required: Excellent communication and conversation skills (Verbal and Written) Should have an excellent customer handling skill Proficient in EMC Storage. In-Depth knowledge of VNX, VMAX, VPLEX, VXFLEXOS. Strong Knowledge of EMC Storage and FC Switches and trouble shooting skills. Configuration and management of Block (FC/iSCSI), File (NFS/CIFS) and Object protocols. Troubleshoot the storage performance and hardware issues In-Depth knowledge of Domain Controllers replication configurations Good Exposure to Storage Policies creation, their testing and implementation. In-Depth knowledge of Storage designing and planning Should have good working experience on RAID management and Array controller. Should have good knowledge & troubleshooting skills on end-to-end environment. Should have expertise in backup products & Expertise in protocol suite and command line utilities Should have worked with OEM hardware (EMC, FC Switches), & remote connectivity tools Should have worked with more than one Storage migration tools. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
