Job Description: Associate Manager - Customer Success April 2024 Company Overview: At BillionCarbon, we are Decarbonising the Food Supply chain by Nutrient Mining from Food waste. We are a climate-tech startup addressing critical issues in waste management, with nature-optimized and cost-effective solutions. Our Dream is to empower 1 Billion tonnes of CO2e mitigation and generate 100,000 Climate Jobs by 2030 - and we are just getting started! Read more about us at: https://www.billioncarbon.com/ Location of the role: Ahmedabad, travel as necessary Role Overview: We are seeking a dynamic Customer Success professional to join our team. The ideal candidate will assist the founders in the customer relationship process right from sales to operations, including managing client relationships, program management of client projects and ensuring smooth operations at our plant sites. This role is crucial in accelerating deal closures, retaining, renewing, and upselling to customers. Skills that you have or you will learn: Customer Relationship management Program Management What a normal day could look like for you: Manage customer relationships through regular visits to client offices. Identify opportunities for upsell and assist founders in executing them. Coordinate with various teams to ensure smooth operations and customer satisfaction, and align on priorities and strategies. Follow up with stakeholders to nurture relationships and move deals and work forward. Assist founders in meetings and provide support in creating presentations and other documents like contracts. Visit the waste treatment site to oversee operations, ensure smooth functioning, and address any operational issues. Coordinate with the ground operations team to implement any necessary changes or improvements to food-waste management activities Setting up new plant sites Requirements: Minimum 2-4 years of experience in field sales or customer relationship management or startup environment What we can promise: Working closely with founders directly - an opportunity that not many startups can provide A measured and guided trajectory for career growth, with mentoring directly from founders. Become a part of a climate tech startup from the beginning of the journey Salary: INR 4-6 Lakh per annum (fixed + variable) (negotiable) How to apply: Apply by sending an email to [HIDDEN TEXT] (Nitya Kumar) and attach your CV. Also tell us why you think you are the right fit for this role. We are a small, passionate team working towards a mission. Join us to create a sustainable future through innovative solutions. Apply now to be a part of the BillionCarbon team!