Customer Relationship Management (CRM)

• Develop and implement strategies to build and maintain positive relationships with patients.
• Coordinate communication channels to ensure timely and relevant interactions with patients.
• Address patient queries, concerns, and feedback in a professional and empathetic manner.
• Patient Engagement:
• Design and execute engagement programs to educate and involve patients in their wellness journey.
• Collaborate with healthcare providers to create personalized wellness plans for patients.
• Appointment Scheduling:
• Streamline the appointment scheduling process to enhance convenience for patients.
• Implement automated appointment reminder systems to reduce no-shows and enhance patient compliance.
• Data Management:
• Maintain a comprehensive patient database and ensure data accuracy.
• Utilize CRM tools to analyze patient data and derive insights for improving services.
• Marketing Collaboration:
• Work closely with the marketing team to develop targeted campaigns for patient acquisition and retention.
• Provide input on promotional materials and content to align with the hospital's Ayurvedic principles.
• Feedback and Improvement:
• Collect and analyze patient feedback to identify areas for improvement.
• Collaborate with relevant departments to implement changes and enhancements based on feedback.
• Training and Development:
• Conduct training sessions for hospital staff on effective communication and patient-centric practices.
• Stay updated on Ayurveda trends and treatments to provide informed assistance to patients.
• Compliance and Confidentiality:
• Ensure compliance with patient confidentiality regulations and hospital policies.
• Implement security measures to protect patient information within the CRM system.

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.
• Proven experience in CRM, preferably in a healthcare or wellness setting.
• Knowledge of Ayurveda principles and practices is highly desirable.
• Strong communication, interpersonal, and organizational skills.
• Ability to work collaboratively in a healthcare team environment.

Expertia AI Technologies