Global Training Delivery Manager

Gurgaon, Haryana
Permanent
Full-time

2 days ago
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Company DescriptionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionThis role is pivotal in the global training department, focusing on the delivery and commercial support of training services worldwide. The position involves managing a team of trainers and working closely with sales teams to drive the promotion and sale of training offerings. The individual will be responsible for executing the Global Training Delivery Strategy and supporting the sales teams in leveraging training services as a key selling point.The role involves regular collaboration with various stakeholders, including scoping training requirements with customers and attending customer meetings as required to ensure effective training delivery. The position will also play a crucial role in the ongoing development of training programmes, ensuring they are aligned with both customer needs and commercial goals.As a subject matter expert, the individual will provide guidance and support to the training team, offering strategic advice on the best approaches for delivering high-quality training while maximising commercial opportunities. This includes ensuring that all training solutions align with the overall business objectives and supporting the global training department in achieving its sales and delivery targets.The individual will report to and support the Senior Manager responsible for Global Delivery and Quality, contributing to the success of the Global Training and Documentation Senior Management Team (SMT). Additionally, the role will involve line managing a team of motivated trainers, ensuring they are equipped with the tools and support needed to excel in their roles.Duties:

Conduct training events (e.g. for customer technicians, PDM, Programs, P&T, Service, Sales, technicians of agencies) in English, if necessary also in other common foreign languages, by the Global training plan in a target group-oriented manner. Ensure efficient and effective processing.
Establish and maintain exceptional relationships with sales and partner managers Marketing, Product Managers, Product Specialists, Provide consultancy in the solutioning of training requirements.
Provide knowledge of the commercial application of Training, Education or Instructional Design demonstrating awareness of emerging technical trends.
Work in collaboration with Marketing to develop instructional and sales material to promote the sale of training solutions.
Write training proposals for customer requests in line with technical pathways focussing on opportunities to create holistic solutions
Attend customer meetings to represent trainings as required
Develop training programmes (e.g. agenda, method, framework conditions). Independently research and prepare the necessary content. Participate in project meetings.
Provide support as needed including developing training material, conducting training with regard to products from other locations.
Conduct T3 training for new trainers (internal trainers and external training providers).
Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
Evaluate feedback from training events for improvements to training materials and technical documentation. Maintain proactive communication with Technical Authors and Technical Service.
Ensure multiple contracts are delivered on time, within budget and delivering a 100% accurate learner’s journey.
Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
Support the implementation of the department's Quality Assurance Framework
support on the internal validation of Training activities across the department.
stakeholders.
Act as a mentor to Trainers encouraging them to reflect and support the development of their Training practice.
Ensure Technical Training competencies of all Trainers are accurately recorded and maintained in the Trainer matrix.

QualificationsTechnical Knowledge, Skills, and Experience:Education:Must hold a Degree in Electrical or Mechanical Engineering. or relevant experience of no less than 3 yearsMust hold a minimum of a level 3 Training Qualification or equivalent CIPD qualification,Knowledge/Skills:

Able to respond in a timely way to global staff from different time zones.
Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Individuals must be proficient in MS Office applications.
Ability to handle stressful situations and adapt to changing priorities.

Experience:The role holder should be an experienced engineer with significant experience of a wide array of X-ray and threat Detection technologies. It is also preferable that the individual is an experienced trainer with a background in delivering technical training.General Competencies:

The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
The ability to act as a role model to others, monitoring progress on objectives and behaviours and coaching others for success.
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
The understanding and recognition of the organisation's commercial environment and positioning themselves, their role, and their actions in order to support the organisation's commercial success.
The ability to engage, challenge and work effectively with others.
The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
Willing and able to identify and support change and continuous improvement in own and wider business environment.

Additional InformationWe offer…Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )

Smiths Detection