Billing & Dispatch Officer
VINAYAK JOB CONSULTANT
- Raipur, Chhattisgarh
- Permanent
- Full-time
- Generate and review invoices, ensuring accuracy in pricing, quantities, and discounts.
- Coordinate with the sales and finance teams to resolve any billing discrepancies or issues promptly.
- Process and track payments, following up on outstanding invoices and ensuring timely collections.
- Maintain billing records, documentation, and reports for internal review and audit purposes.
- Assist in preparing financial reports related to billing and accounts receivable.
- Receive and review customer orders or service requests to determine the appropriate dispatch requirements.
- Schedule and coordinate the dispatch of goods or services to customers based on priority, availability, and logistics considerations.
- Liaise with the warehouse or inventory team to ensure sufficient stock levels to fulfill orders promptly.
- Communicate with drivers or service technicians to provide them with necessary information and instructions for timely deliveries or service visits.
- Monitor the status of dispatched orders to ensure on-time delivery or service completion.
- Serve as a point of contact for customers regarding billing inquiries, order status, and service-related issues.
- Handle customer complaints or concerns professionally and promptly, striving to resolve problems to the customer's satisfaction.
- Maintain strong relationships with customers, ensuring a positive and seamless experience throughout the billing and dispatch process.
- Update and maintain databases and software systems related to billing, dispatch, and customer information.
- Ensure data accuracy and integrity, performing regular data validation and reconciliation.
- Generate reports and analyze data to identify trends, areas for improvement, and opportunities for streamlining processes.
- Continuously review billing and dispatch processes to identify potential efficiency improvements.
- Collaborate with cross-functional teams to implement process enhancements and automation, where applicable.
- Provide feedback and suggestions to management for optimizing billing and dispatch operations.