Responsibilities & Key DeliverablesEstablish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.Identify job competency needs of various departmental heads of dealership.Have insight of measuring CSI, SSI.Guiding dealers in Making business plans and achieving targets.Developing Product and Sales training modules for Dealer sales and service team and successful rollout of training modules in tie up with professional agencies.Keep a track of the dealership infrastructure development as per the plan.Strengthen the dealer appointment process.Ensure dealer administration -policies and territory infringement etc.Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc.Planning for dealer communications.Implement dealer performance audit and rewards program.Deploy dealer infra norms -Corporate Identity Standards.Complete planning, deployment and sustaining the CRM initiatives.Implementation of CRM systems at the dealerships to ensure speedy and effective complaint/feedback management.Creating CRM schemes for the different value segment of the customersPreferred IndustriesEducation QualificationMBA; Bachelors of Technology; Bachelor of EngineeringGeneral ExperienceMinimum experience of 8-12 years is required in related domainCritical ExperienceMahindra Leadership CompetenciesStrategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsChange ManagementChannel StrategyConsumer FocusManpower ManagementDealer Relationship ManagementStatutory ComplianceFinancial ManagementMarket AcumenSales SupportTerritory Coverage OptimizationCapability BuildingSystem Generated Secondary Skills
