Nonvoice - Chat-Email & KYC process

• Proficiency in email support to manage customer queries effectively, ensuring a quick and accurate resolution.
• Experience in live chat handling, adept at multitasking and maintaining customer engagement for timely issue resolution.
• Familiarity with CRM software such as Salesforce or Zendesk to streamline customer interactions and improve service delivery.
• Impeccable typing speed and accuracy, essential for documenting interactions and maintaining customer satisfaction.
• Competency in using Microsoft Office Suite for managing data and communicating effectively within the team.
• Experience with ticketing systems to track and resolve customer inquiries efficiently and maintain records.
• Strong data entry skills, vital for updating customer information and ensuring database accuracy.
• Excellent problem-solving skills, enabling quick thinking and effective solutions to customer concerns.

• Respond promptly to customer inquiries received via email and chat platforms, ensuring clarity and understanding.
• Manage CRM systems to document interactions and track customer issues and solutions provided.
• Maintain an organized and updated record of communications and customer feedback for consistent service improvement.
• Work collaboratively with team members to enhance customer service standards and share insights.
• Utilize problem-solving skills to troubleshoot customer issues and ensure satisfactory resolution.
• Assist in data entry and management tasks to ensure information accuracy and accessibility.
• Utilize Microsoft Office Suite for communication, reporting, and data analysis.
• Continuously improve email and chat handling techniques to optimize customer interactions and service delivery.

Expertia AI Technologies