Hotel Front Desk Executive (Kasauli)

• Demonstrated skills in customer service, ensuring guests receive exceptional assistance and support at all times.
• Excellent communication abilities, both verbal and written, to interact effectively with guests and colleagues.
• Keen attention to detail to ensure accuracy in reservations and guest information management.
• Competence in problem-solving, addressing guest inquiries and issues promptly and efficiently.
• Basic computer skills for operating reservation systems and managing electronic communications.
• Ability to multitask without compromising quality or performance, ensuring all tasks are completed to standard.

• Process hotel reservations through phone, email, OTAs and other communication channels, ensuring accuracy and completeness.
• Collaborate with hotel management and staff to secure reservations, allocate rooms, and coordinate guest services.
• Manage guest inquiries, modifications, and cancellations while adhering to the hotel's policies and procedures.
• Provide personalized assistance and information about hotel facilities, services, and local attractions.
• Maintain an organized database of reservations and guest profiles, updating information as needed.
• Work closely with the team to ensure that guest expectations and satisfaction levels are consistently met.
• Identify opportunities for up selling to enhance the guest experience while maximizing revenue.
• Report on reservation trends and feedback to management to support decision-making and improve services.

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