Payment Lifecycle Specialist
JPMorgan Chase
- Mumbai, Maharashtra
- Permanent
- Full-time
- Handle day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
- Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live
- Develop subject matter expertise of existing and new products, business processes and application flows to proper management of changes, issues and other support needs
- 0-2 years of experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving.
- Global experience in payments is desirable, with understanding of accounting and money move processes
- Knowledge and Experience in SWIFT
- Ability to multi-task and deliver against tight deadlines
- Good communication skills to work cross-organizationally.
- Ability to adapting to new business initiatives
- Ability to be an integral team member (planning support, documenting, and communicating)
- Experience and working knowledge of various aspects of cash operations is preferred
- PC skills (PowerPoint, Excel, Word - other advanced sills preferred).
- Minimum Graduate - Master's degree preferred.