Job DescriptionTeam:The Cognex Business Applications Team provides platform, business process, and technology expertise to support our global systems, both back office and front office tools, by designing and improving business processes, managing complex implementation projects, providing user support and training, and keeping the business application landscape up and running 24/7. In addition, the Business Applications Team helps optimize the use of all business applications implemented in a cost-effective manner, to support and enhance Cognex’s overall success.Essential Functions:Provide production support for modules within SalesforcePartner with key business contacts on a daily basis to ensure any identified bugs in Salesforce are fixed, and work with Salesforce development team to code items requested by the businessProvide project support for the implementation of additional modules and integrations with SalesforceAs part of a team, help define and streamline the Salesforce roadmap based on business prioritiesCollaborate with business stakeholders to understand their requirements and translate them into Salesforce solutionsCreate and maintain detailed documentation of Salesforce configurations, customizations, and processesProvide training and support to end-users, ensuring they can effectively use SalesforceProvide technical support in conjunction with Sales Cloud and CPQ Delivery teams as well as Global IT OperationsStay current on Salesforce updates, best practices, and industry trends to recommend improvements and optimizationsSeek opportunities for process improvements and automation within SalesforceKnowledge, Skills & Abilities:Demonstrated knowledge on grooming Jira tickets and maintaining ticket backlogStrong understanding of business processes in Sales Cloud and CPQ platformsExperience with demand management. Proven ability to establish rules and processes related to gathering IT requests from business stakeholders, prioritizing, comparing against current capacity and scheduling timelines for deliveryStrong project and program management skills, including requirements definition, process documentation, configuration and build management, test processes, and change managementStrong vendor management and relationship skillsAbility to work within appropriate budget allocationsWorking knowledge of Service Cloud, Ecommerce and Pardot preferredMinimum Requirements:Bachelor’s degree in related field. Higher degrees and relevant certifications are a plus4-6 years of Salesforce experienceAdditional Job Description
