Executive Housekeeper
Hilton
- Delhi Gurgaon, Haryana
- Permanent
- Full-time
- Oversee housekeeping operations.
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands.
- Ensure ongoing training.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train and develop the Housekeeping/Laundry team.
- Competent in property management systems
- Assist other departments wherever necessary.
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A successful track record of managing a large team
- High level of commercial awareness and cost control capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Familiar with Property Management Systems