SPMO Consultant
- Hyderabad, Telangana
- Permanent
- Full-time
Department: SPMO (Strategic Project Management Office) Randstad Sourceright
Location: Randstad Sourceright EMEA
Reports to: SPMO Senior Manager
Direct reports: none
Organisation
Randstad Sourceright (RSR) is a global talent leader, providing solutions and expertise that help companies position
for growth, execute on strategy, and improve business agility. Randstad Sourceright's experience encompasses all
facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings
include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Total Talent
Solutions.
Purpose
The Strategic PMO team is fundamental in ensuring we have a dedicated global function within our clients structure
which focuses on quality/compliance, performance and change across the program. The scope of the SPMO is across
the full RPO/MSP/total talent service, across all global regions, and across both RSR and OpCo scope.
The team works in partnership with both the client and RSR operational teams globally, to provide support in
creating, maintaining and enhancing value for the client through better design and the introduction and operation of
services and solutions. In addition to this core function, the SPMO also drives the operational process around topics
such as MI/Talent Radar, Market Insights, Global Process Governance, Technology and Design and Comms.Responsibilities:
● monitor data and process compliance, highlighting opportunities for improvement
● oversee on/off boarding solution ensuring this is delivered for all team members and audited on a quarterly
basis
● production, maintenance and audit of the core billing files across full RPO scope
● responsible for the maintenance of the Merck global team document, organisational charts and centralised
global documents database
● monitor completion of mandatory Randstad and Merck data security and compliance training highlighting
any gaps/failures
● produce and monitor completion of weekly, monthly and quarterly SF audit data, exception tracking,
satisfaction survey results
● produce quarterly service review decks/material to enable monitoring and communication of service
performance
● calendar management, attendance and minute taking of QBR and global meetings
● maintain global commercial performance reports including source files
● monitor adoption of new technologies highlighting opportunities for improvement
● monitor completion of on/offboarding document highlighting any gaps/failures
● produce quarterly Merck global all hands deck to support strong communication to team
● project administration for large change/transformation projectsCompetencies● Drive for Results - Focuses on assessing, measuring and improving performance. Shows drive and
determination to meet short- and long-term goals. Specifically, takes accountability; for example: by tracking
his/her own performance against standards or measures.Experience
● Ideally experience of recruitment outsourcing, ideally both MSP & RPO operations
● Administration experience in (preferably) human resources or service center environment.
● Excellent Microsoft Office/google for business applications skills
● Preferably with Applicant Tracking System and/Vendor Management System
●
● Customer Focus - Identifies and meets the needs of internal and external customers, being continually
focused on outcomes for customers. Specifically, communicates; for example: by reporting back to
customers on enquiries, or ensures that others do.
● Quality oriented - Works under supervision at an elementary level and adheres to established quality
standards.
● Technical Support - Works with guidance (but not constant supervision) to identify and diagnose technical
problems, then resolve those problems by choosing the best authorized solution.
● Attention to detail - Manages, tracks and attends to multiple pieces of information, bringing order and
clarity. Specifically, checks own work; for example: by using systems such as checklists to ensure accuracy.
● Commercial Acumen - Applies elementary understanding of the business environment and objectives to
develop solutions under supervision.
● Analytical Thinking - Thinks through issues by isolating the problem areas or situation, and thinking
things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees
basic relationships; for example: by identifying simple cause and effect, as in relationships.
● Self-Control - Maintains control of emotions even under difficult situations in order to continue to perform
effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stress
● Impact through Influence - Ability to engage with others and influence to complete tasks and requests
Qualifications
● High School/FE College (2 A Levels).Experience
● Ideally experience of recruitment outsourcing, ideally both MSP & RPO operations
● Administration experience in (preferably) human resources or service center
environment.
● Excellent Microsoft Office/google for business applications skills
● Preferably with Applicant Tracking System and/Vendor Management