DA Centre Supervisor

• DA Processing Oversight: Supervise daily DA processing activities to ensure accuracy, timeliness, and compliance with established SOPs.
• Workflow & Task Coordination: Allocate tasks, monitor progress, and ensure timely delivery of DA-related outputs.
• Documentation & Data Verification: Review DA documents, verify accuracy of charges and data, and ensure documentation completeness and audit readiness.
• Issue Identification & Resolution: Handle operational queries, discrepancies, and irregularities, escalating complex cases to the DA Centre Manager as needed.
• Quality Control: Perform quality checks on DA submissions to maintain accuracy, consistency, and compliance with standards.
• KPI Support: Assist in the preparation and tracking of performance dashboards and metrics.
• SOP Compliance: Ensure all team members adhere to DA procedures and operational guidelines.

• Team Leadership: Provide day-to-day supervision, motivation, and guidance to assigned staff.
• Coaching & Development: Support training, onboarding, and capability development within the DA Centre team.
• Performance Monitoring: Track individual performance and contribute to formal performance evaluations.
• Collaboration & Knowledge Sharing: Encourage teamwork, cross-training, and best-practice sharing.
• Resource Allocation: Contribute to workload planning and resource distribution aligned with operational needs.

• Continuous Improvement: Identify inefficiencies and propose process enhancements to the DA Centre Manager.
• Governance & Audit Support: Ensure compliance with internal controls and support audit-related activities.
• Operational Alignment: Ensure daily workflow outcomes align with service-quality expectations and governance requirements.

• Degree or vocational qualification in Finance, Maritime Services, Business Administration, or related fields.
• Knowledge of maritime finance and DA operations is an advantage.
• Experience working in SOP-driven, audit-ready environments is preferred.

• 3-5 years of experience in DA processing, maritime finance, logistics finance, or similar operational finance roles.
• Experience in a senior operator or supervisory role preferred.
• Background in workflow coordination, documentation validation, quality control, and discrepancy resolution.
• Understanding of audit and governance requirements.

• Strong understanding of DA processing, verification, and workflow coordination.
• High attention to detail and strong documentation accuracy.
• Solid problem-solving and issue-escalation capabilities.
• Strong communication and coordination skills, both internally and externally.
• Ability to work under pressure while maintaining quality and timelines.
• Fluent English (written and spoken); additional languages are a plus.

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