Job DescriptionKey Focus Areas:Design SOPs like pre-delivery product photos, OTP validation, QC checks with 3PLs.Build tech workflows: dashboards, exception handling, SLA tracking.Own revenue, cost, and client satisfaction (NPS, QC accuracy, TAT).Lead cross-functional collaboration across tech, ops, BD, and finance.Who Should Apply:7-12 yrs in logistics/supply chain with both forward & reverse logistics exposure.Experience in designing and implementing reverse logistics SOPs.Strong leadership in process design, tech integration, and client SLAs.Reverse-only roles are rare - we're seeking those who've handled both F+R flows and implemented ground-level controls.
