Overview:FSL Technical Lead:JD:Provide FSL solution options/alternatives to businesses as technical architectTranslate and design FSL business requirements to technical specificationsProvide guidance on all phases of the software development lifecycle and the impact of FSLLiaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growthParticipate in sessions with salesforce customers and other team members to understand business requirements and business processesDocument detailed business, functional and technical requirementsLead technical project delivery and build components as necessaryManage end-to-end delivery of complex solutions to multiple clientsConfigure and customize Salesforce applicationsConfigure salesforce and related third party applicationsDevelop and contribute to data migration and/or system integration strategyThis position entails minimal travel and occasional presence at clients’ sitesBasic Qualifications:Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.3+ years Salesforce experience within a fast paced environmentExperience working with an enterprise level Field Service Management systemA thorough understanding of service and field service practices and KPIs2+ years industry-specific experience (Telecom or High-Tech)Certification:Salesforce Administrator CertificationSalesforce Service Cloud Consultant CertificationSalesforce Field Service Lightning Consultant CertificationResponsibilities:FSL Technical Lead:JD:Provide FSL solution options/alternatives to businesses as technical architectTranslate and design FSL business requirements to technical specificationsProvide guidance on all phases of the software development lifecycle and the impact of FSLLiaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growthParticipate in sessions with salesforce customers and other team members to understand business requirements and business processesDocument detailed business, functional and technical requirementsLead technical project delivery and build components as necessaryManage end-to-end delivery of complex solutions to multiple clientsConfigure and customize Salesforce applicationsConfigure salesforce and related third party applicationsDevelop and contribute to data migration and/or system integration strategyThis position entails minimal travel and occasional presence at clients’ sitesBasic Qualifications:Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.3+ years Salesforce experience within a fast paced environmentExperience working with an enterprise level Field Service Management systemA thorough understanding of service and field service practices and KPIs2+ years industry-specific experience (Telecom or High-Tech)Certification:Salesforce Administrator CertificationSalesforce Service Cloud Consultant CertificationSalesforce Field Service Lightning Consultant CertificationRequirements:FSL Technical Lead:JD:Provide FSL solution options/alternatives to businesses as technical architectTranslate and design FSL business requirements to technical specificationsProvide guidance on all phases of the software development lifecycle and the impact of FSLLiaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growthParticipate in sessions with salesforce customers and other team members to understand business requirements and business processesDocument detailed business, functional and technical requirementsLead technical project delivery and build components as necessaryManage end-to-end delivery of complex solutions to multiple clientsConfigure and customize Salesforce applicationsConfigure salesforce and related third party applicationsDevelop and contribute to data migration and/or system integration strategyThis position entails minimal travel and occasional presence at clients’ sitesBasic Qualifications:Overall 7+ years of IT experience in which at least last 3 years working experience in Salesforce FSL platform.3+ years Salesforce experience within a fast paced environmentExperience working with an enterprise level Field Service Management systemA thorough understanding of service and field service practices and KPIs2+ years industry-specific experience (Telecom or High-Tech)Certification:Salesforce Administrator CertificationSalesforce Service Cloud Consultant CertificationSalesforce Field Service Lightning Consultant Certification
