Job Title: Sr Planning Analyst Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: Support and assist the BUK COO Workforce Management Team to deliver the strategy, processes, & control framework and capability of the complete end to end WFM strategy across BUK COO and on-going support of the wider BUK estate. The Senior Workforce Management & Planning Analyst will be responsible for managing the team and process that delivers long term strategic forecasting, tactical forecasting capability and the execution of the long, mid and short term operational capacity plans What will you be doing ' Lead & performance manage a small team of BA4 Analysts to deliver a robust long term workload forecast, operational capacity plan plans built on a collaboratively agreed set of assumptions to determine the demand plan for individual areas of responsibility. ' Delivers the WFM service offering aligned to the governance & control framework including engagement & outputs for each specific business area. ' Manages the ongoing development of 'bottom up' capacity planning models that underpin the operating budget and headcount plan for each specific business area ' Evolve the omni channel forecasting & capacity planning capability that enables Improved customer satisfaction, leverages growth & revenue opportunities and drives optimisation & simplification ' Provide statistical forecasting & modelling subject matter expertise, guidance and commercial insight through regular and adhoc analysis and reporting. ' Support succession & development management of the wider WFM team through structured coaching and mentoring. ' Act as a role model to influence and energise others to develop and continuously improve forecasting & capacity planning processes, tools, and capability. What we're looking for: ' A strong analytical, strategic thinker and innovative problem solver ' Proven forecasting analytical experience across an omni channel business environment in a lead analyst role. ' Experience of working in a WFM role involving stakeholder engagement at a senior level (Director of Operations, Head of Finance etc.) ' Highly numerate with a proven track record in data modelling using Excel/programming skills. ' Excellent communicator being able to translate data driven insights into decisions and actions with demonstrable experience of presenting and influencing at VP Level and above ' An expert in forecasting / capacity plan modelling best practice ' A strong potential for leadership ' Graduate/Post Graduate/MBA ' Strong communication & presentation skills interacting at all levels ' Ability to train, coach and mentor. ' Influencing and decision making skills ' Demonstrable statistical analytical & modelling skills with the ability to provide insight and present in a way that gives clarity, confidence, certainty to the audience and able to Influence ' Ability to be pro-active through planning and organisation skills, constantly anticipating future needs but remaining flexible and calm with unforeseen demands. Skills that will help you in the role: ' Academic and/or role experience that evidences a high degree of statistical modelling capability. ' Practical experience of working in multiple WFM disciplines, e.g. planning, scheduling, real time etc ' Prior experience of people management Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
