Operations Manager- Everhope Oncology

2070 Health

Gurgaon, Haryana
Permanent
Full-time

1 month ago
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About 2070 HealthW Health has set up India’s first healthcare- focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.About Everhope Oncologyis on a mission to transform cancer care by making high-quality treatment more accessible, patient-friendly, and closer to home. Backed by , one of India's leading hospital systems and , a healthcare venture capital firm, along with , a healthcare-focused venture studio, Everhope has secured $10 million in seed funding to establish a nationwide network of medical and surgical oncology facilities.Starting in Delhi and Mumbai, Everhope plans to expand to 10 cities over the next three years, bringing expert-led early diagnosis, daycare chemotherapy, and surgical oncology to locations where patients need them most.India faces a growing cancer burden, with over 150 million people expected to be diagnosed in their lifetime. Everhope is tackling this challenge head-on by creating strategically located centers that eliminate the logistical and emotional barriers to care.As the City Operations Head, you will lead the launch and day-to-day operations of Everhope Oncology’s clinics in the city. From infrastructure and staffing to doctor engagement and patient experience, you’ll own every aspect of centre performance. This is a high-impact, execution-focused role at the frontlines of scaling accessible cancer care across India.ResponsibilitiesClinics/ Daycare centres set-up and Launch

Lead the planning, execution and successful launch of new clinics/ day care centres
Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies.

Operations Management:

Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight.
Implement and monitor SOPs to maintain high standards of care, safety and service delivery.

Doctor Relationship Management:

Build and maintain strong relationships with doctors and healthcare professionals/ providers
Ensure effective communication and coordination with medical teams to support patient care and clinic growth.

Patient Experience and Journey Management:

Ensure a superior patient experience by overseeing all aspects of the patient journey
Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.

Requirements

3-6 years of experience in hospital management, healthcare operations, or a related field.
Preferred: someone who has set-up or managed healthcare facilities/ clinics and has in-depth knowledge about clinical operations
Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers.
Strategic thinking and problem-solving skills.
Experience in driving digital initiatives and managing revenue targets.

2070 Health