Information Monitoring Analyst
Sanmina
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
- Provide accurate, timely, and professional documentation on all supported issues.
- Provide a high level of professionalism and customer service.
- Follow up on all incidents in a timely and professional manner.
- Quickly identify and escalate high-priority issues within established response times.
- Accurately triage/assign/escalate tickets following standard operating procedures.
- Efficiently and accurately resolve all assigned incidents.
- Identify and document incident resolution and support knowledge base.
- Complete all assigned duties in a timely and accurate manner.
- Adhere to a defined working schedule. May be required to work alternate shifts or hours.
- Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
- Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
- Manage vulnerabilities and patching the systems and applications.
- Linux and Windows user administration and server operations level 1 & 2.