IT Delivery Center Head India
- Bangalore, Karnataka
- Permanent
- Full-time
- Define the GCC's strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.
- Lead transformation efforts across people, processes, technology, and culture.
- Stakeholder Management
- Act as the primary liaison between the GCC and global business and technology stakeholders.
- Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
- Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.
- People Leadership & Talent Management:
- Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.
- Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.
- Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.
- Innovation & Continuous Improvement
- Drive automation, standardization, and agile/DevOps practices.
- Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.
- Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.
- Performance & Risk Management
- Define, monitor and reports KPIs to measure success, agility, and value creation.
- Ensure operational excellence, quality assurance, compliance, and security standards.
- Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.
- Promote alternative delivery channels to promote sustainable internal / external competition
- Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model
- Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.
- Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.
- Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.
- Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.
- Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.
- 10-12 years of experience in senior management roles, with proven track record of successful GCC establishment and a strong background in people management, general administration, and operations management.
- Strong expertise in business transformation and change management.
- Experience in talent acquisition and the India IT talent market.
- Excellent People Management skills with a strong commitment to customer service excellence.
- Strong knowledge of software development processes.
- Experience of setting, adhering to and achieving/exceeding SLAs.
- Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.
- Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.
- A hands-on leader with the ability to manage both strategic execution and daily operations.
- A people-first approach, focused on employee development, engagement, and retention.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.
- Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
- Strong focus on operational efficiency and process improvement.
- Strong analytical background