
Business Application Analyst
- Gurgaon, Haryana
- Permanent
- Full-time
- Deep expertise in Salesforce administration, including configuration, automation tools (Flows, Process Builder), security models, and data management.
- Strong analytical and problem-solving skills with a keen attention to detail and the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with a proven ability to collaborate with stakeholders and provide effective user support and training.
- Administer and configure the Salesforce platform (Classic & Lightning), implementing workflows, process automation, and security models to meet business requirements.
- Manage data integrity through cleansing, migration (Data Loader/Workbench), and the development of insightful reports and dashboards to support business decisions.
- Serve as the primary technical support contact for all Salesforce users, providing troubleshooting, training, and documentation to drive user adoption and proficiency.
- Collaborate with stakeholders to analyze business processes, identify opportunities for improvement, and implement automation to enhance system efficiency.
- Stay current with Salesforce releases and new features, evaluating and implementing them to continuously improve the platform.