Ideal CandidateStrong Post Sales - Associate Customer Success / Operations ProfileMandatory (Experience 1) - Must have 6+ Months of experience (freshers with strong internship exposure also eligible) in Operations / Customer Success / Implementation / Supply Chain coordination roles, preferably in a B2B SaaS or tech-enabled operations environment.Mandatory (Experience 2) - Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.Mandatory (Experience 3) - Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.Mandatory (Experience 4) - Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.Mandatory (Experience 5) - Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.Mandatory (Skill) - Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.Mandatory (Education) : If Fresher, Must have completed MBA in Operations / Supply Chain / Logistics .Preferred (Domain) - Exposure to Supply Chain Management (SCM), Logistics, Enterprise SaaS platforms, KPI dashboards, or operational analytics will be an added advantagePreferred (Company) - Logistics SaaS, Enterprise SaaSRole & ResponsibilitiesThe Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers.Responsibilities:- Ensuring execution of Operational Processes to allow the business to efficiently operate and grow- Ability to follow-up & coordinate with multiple internal stakeholders.- Following up clear metrics for performance measurement & turnaround times for each of the key processes.- Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.- Manage customer worklist's so customer requests are implemented as pace, ultimately improving customer service standards.- Design and set up processes and work on continuous improvement of the set processes- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.- Set and monitor KPIs on implemented projects.- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.- Research and analyze Intugine's new products and design a process for their implementation. (ref:updazz.com)