Asset Engineer

• Implement tools or methods as shared by the organization to streamline operations and minimize delays within their area of work.
• Ensure compliance with regulatory standards as applicable.
• Adhere to quality standards and contribute to improve them
• Prepare documentation, reports, or presentations, as per quality standards.
• Contribute to new ideas and process improvements.
• Proactively resolve operational issues to ensure continuity and minimal disruptions.
• Collaborate with leads and peers to ensure tasks are completed on time
• Coordinate effectively within team to enhance communication and outcomes.
• Participate in training programs to enhance expertise and share knowledge to support team development.

• Execute end-to-end asset activities: receipt, tagging, storage, issuance, movement, recovery, and disposal support.
• Ensure accurate and timely updates in asset management systems (ServiceNow / FAR or equivalent).
• Support asset deployment, refresh, and release activities as per approved requests (RITMs).

• Maintain asset stores, bin management, and physical controls.
• Participate in Physical Verification (PV) and support variance closure with proper documentation.
• Ensure alignment between physical assets and system records.

• Follow HAM SOPs, security guidelines, and internal controls.
• Support audit activities by providing evidence, reports, and system records.
• Report any non-compliance, discrepancies, or asset risks to the Location Lead.

• Handle asset-related tickets within defined SLAs.
• Coordinate with users, vendors, and internal teams for issue resolution.
• Ensure proper closure of incidents, requests, and change activities.

• Work closely with Location Lead, Central HAM teams, vendors, and security teams.
• Maintain clear communication and timely updates on operational activities.

• Diploma / Bachelor's degree in IT, Engineering, or a related field.

• 2-5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
• Hands-on experience with asset tools (ServiceNow HAM preferred).

• Good understanding of IT hardware asset lifecycle.
• Strong attention to detail and documentation discipline.
• Working knowledge of inventory controls and audit requirements.
• Ability to work under SLAs in a process-driven environment.
• Basic vendor and stakeholder coordination skills.

• Reports to: Location Lead / HAM Operations
• Interfaces with: Central HAM teams, Service Desk, Vendors, Security

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Wipro