Manager, Software Engineering

TMUS Global Solutions

Hyderabad, Telangana
Permanent
Full-time

5 days ago
Apply easily

About TMUS Global SolutionsT-Mobile is America’s supercharged Un-carrier, challenging conventions and setting new standards in wireless. With the nation’s largest and fastest 5G network, T-Mobile delivers advanced connectivity and unmatched value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven by a spirit of disruption that fuels competition and innovation in wireless and beyond.Job DescriptionJOB SUMMARY:This role leads a team of software engineers responsible for designing, developing, and operating T-Mobiles ServiceNow platform which includes ITSM, CSM, ITOM, CMDB, HRSD, FSM, and enterprise integrations. The manager oversees delivery of scalable, secure, and highly available ServiceNow solutions that support IT operations, customer service, employee experience, and field operations. This position partners with product, SRE, architecture, and business stakeholders to define technical strategy, prioritize demand, and ensure platform reliability and automation. Success is measured by delivery outcomes, platform stability, operational efficiency, and effective people leadership. The role directly impacts T-Mobiles ability to deliver reliable, simple, and trusted services to customers and employees.MAIN RESPONSIBILITIES:

Essential job duties that are crucial to the performance of the role. Percentages approximate.
Manage and develop a team of ServiceNow engineers through coaching, performance management, and career development to deliver high-quality solutions across various modules such as ITSM, CSM, ITOM, CMDB, HRSD, and FSM
Drive improvements in engineering practices, including platform architecture, automation-first design, CI/CD, security, compliance, and operational readiness
Partner with product owners, SRE, enterprise architecture, and business teams to align roadmaps, prioritize intake, and ensure delivery of high-value ServiceNow capabilities
Oversee vendor and system integrator relationships to ensure delivery quality, architectural alignment, and knowledge transfer
Perform additional leadership duties and strategic initiatives as assigned by business management

QUALIFICATIONS:Required Minimum Qualifications:

Bachelors degree in computer science, Engineering, or a related field

OR * Bachelors Degree plus 5 years of related work experience, or an advanced degree with 3 years of related experienceAdditional Qualifications:

2+ years of experience managing or supervising software engineering teams, including contractors or vendors
Nice to have: Experience delivering enterprise-scale ServiceNow solutions across one or more of the following modules:
ITSM (Incident, Problem, Change, Request)
CSM (Customer Service Management)
ITOM (Event Management, Discovery, Service Mapping)
CMDB / CSDM
HRSD and/or FSM
Experience working in highly regulated or large-scale enterprise environments preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

Leadership and People Management
ServiceNow Platform Expertise
ITSM / ITIL Concepts
CSM, ITOM, CMDB, and Service Mapping
Automation & Workflow Engineering
Integration Architecture & APIs
Analytics, KPIs, and Operational Metrics
Technical Documentation & Communication

TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That meansthat any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.TMUS Global Solutions willnever seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidates acceptance of a formal offer.

TMUS Global Solutions