Commercial Manager – Pan India Operations (Franchise & Company-Owned Centres)Industry:Education / Learning Centres / EdTech / Training InstitutesExperience Required:10+ years in commercial operations, preferably with at least 3 years in a similar multi-location setup within the education, retail, or service industryRole Summary:The Commercial Manager – Pan India Operations will be responsible for end-to-end commercial and operational management of both company-owned and franchise-operated education centres across India. This role encompasses centre setup, fit-outs, repairs, procurement, vendor management, branding, compliance, budgeting, and franchise support, ensuring smooth functioning, cost efficiency, and scalability of operations.The ideal candidate is a structured, detail-oriented, and commercially savvy professional who can lead multiple stakeholders and manage diverse teams for efficient, standardized centre operations across formats.Key Responsibilities:1. Pan-India Centre Setup & Infrastructure Development
Oversee all new centre setups (both franchise and company-owned) including location feasibility, leasing, design approval, fit-outs, IT infrastructure, and go-live.
Standardize fit-out guidelines and ensure brand compliance in layouts and interiors.
Coordinate with architects, civil contractors, vendors, and local teams to ensure timely and cost-effective centre launches.
2. Commercial & Operational Management
Manage lease negotiations, rental agreements, rent-free periods, and renewals with landlords.
Monitor and control operational expenses (utilities, AMC contracts, repairs, supplies) across all centres.
Develop and implement SOPs for day-to-day operations to ensure uniformity and operational excellence.
3. Franchise Partner Coordination & Support
Provide commercial support and operational guidance to franchise partners during setup and ongoing operations.
Ensure franchise centres meet infrastructure, branding, and compliance standards.
Conduct regular audits and health checks for franchise compliance.
4. Vendor & Contract Management
Empanel and manage national and regional vendors for interior work, branding, IT, AMC, security, housekeeping, etc.
Draft and enforce service level agreements (SLAs), ensuring service quality and cost optimization.
Maintain a preferred vendor list and centralized negotiation for bulk procurement.
5. Repairs, Maintenance & Asset Management
Implement preventive and reactive maintenance protocols for all centres.
Monitor and resolve repair and maintenance issues efficiently with minimum downtime.
Maintain an inventory of fixed assets and consumables.
6. Branding & Marketing Infrastructure
Coordinate with the marketing team to ensure all centres reflect updated branding (signage, display, collaterals).
Supervise execution of branding elements during new launches, rebranding, or promotional rollouts.
7. Budgeting, Forecasting & Cost Optimization
Prepare and monitor budgets for new centre development and operational expenses.
Identify areas for cost reduction and efficiency improvement without compromising service quality.
Regular review of ROI per centre in collaboration with finance and business heads.
8. Compliance & Documentation
Ensure adherence to statutory norms including municipal, educational board regulations, fire safety, labour laws, etc.
Maintain updated documentation for all centres—lease deeds, licenses, insurance, vendor contracts, and audit records.
9. Cross-Functional Leadership
Work closely with Academic, HR, Finance, Marketing, Legal, and Tech teams to align commercial operations with business goals.
Act as a central point of contact for all infra, setup, and commercial escalations.
10. MIS & Reporting
Maintain real-time dashboards and monthly reports on centre performance, vendor SLAs, cost deviations, and timelines.
Present quarterly reviews to leadership on commercial and operational KPIs.
Key Skills & Competencies:
Multi-location operations & commercial strategy
Excellent negotiation and vendor management skills
