Working Hours: 11:30 AM IST to 8:30 PM IST (flexibility required during month/quarter ends) Lead and mentor a team of 6-7 accounts receivable professionals (including Supervisors and Analysts), fostering skill development and career growth. Ensure consistent achievement of KPIs and SLA requirements by the team. Collaborate with onshore stakeholders to meet defined delivery standards. Work with other GFS teams to enhance work quality. Focus on improving customer satisfaction scores (CSAT). Innovate and implement process improvements. Assist in audits for APAC, Continental Europe, and North America. Maximize efficiencies in cash receipts and invoicing functions, introducing new processes and technologies. Collaborate with internal customers to provide necessary reporting. Maintain internal controls related to cash receipts and invoicing. Assist in month-end close processes, including journal entries, reconciliations, and closing AR Sub-ledger. Manage a portfolio of accounts receivable for assigned territories. Perform account reconciliations, provide backup details, and submit tie-offs and refund requests. Recommend professional service holds, halt global support when needed, and communicate the status of accounts and pending high-dollar receivables. Initiate conference calls on problem accounts. Provide performance management reporting and highlight challenges. 12+ years of experience in AR and Collections, with 8 - 10 years' experience in people management. Strong people management skills with a minimum of 10 years managing a team of 8-10 members. Commerce graduate with a major in Accounting or Finance; MBA or CA (Intermediate) is desirable. Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI. Strong customer service skills and the ability to foster positive working relationships. Well-organized, detail-oriented, and self-directed. Prior experience working remotely with a US multinational company is a plus. Self-motivated with strong analytical skills and experience in handling transformation and automation projects. Advanced knowledge of Microsoft Excel or Power BI. Exposure to ERP implementation. This role offers an exciting opportunity to lead a dynamic team and drive significant improvements in the accounts receivable function. If you are a seasoned professional with a passion for process optimization and team development, we encourage you to apply.
