This is a leadership opportunity to drive digital transformation and long-term technology strategy for a retail organization. The CTO will lead a 15-20 member team and work directly with the Director and MD on core business-impacting initiatives.
Define and drive the long-term technology roadmap for the business
Lead digital transformation across retail formats, both physical and digital
Strong command over retail systems including POS, CRM, HRMS (no ERP currently), and Salesforce
Drive e-commerce and omnichannel initiatives to enhance customer experience
Oversee data management, analytics, forecasting, and system integration
Coordinate closely with software vendors and internal teams for seamless tech operations
Ensure IT infrastructure reliability, performance, and cybersecurity compliance
Build and mentor an in-house technology team; instill a culture of ownership
Report directly to the Director and MD; handle strategic tech initiatives
Fit into a traditional, flat-structured, office-first culture with close CXO interaction
Drive tech strategy in a high-impact retail businessLead omnichannel transformation for a legacy brand
10+ years of experience leading tech teams in retail, jewellery, luxury, or consumer sectors
Proven expertise in omnichannel retail systems and digital platforms
Strong understanding of CRM, HRMS, POS, Salesforce, and tech integrations
Experience managing vendor relationships and scaling tech teams
Comfortable working in a promoter-led, high-accountability environment
Leadership mindset with hands-on ability and strategic foresight
Our client is a prominent retail group with a strong presence across multiple formats including COCO, FOFO, SIS, and digital channels. With an eye on modernization and digital transformation, the organization is looking to upgrade its technology landscape across all touchpoints.
Opportunity to lead the tech charter in a reputed retail business
High visibility role with direct access to the Director and MD
Ownership of digital transformation across formats and systems
