DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)Tools and Standards (ERS)-Monitoroing & Analysis Tools-dynaTraceQualificationB-TechJob Description (Posting).Expert in creating solutions using New Relic One and deploy them to production extracting best value for the customer. End-to-end execution and implementation of New Relic solutions on complex customer environments - On-Prem/Cloud/Hybrid Cloud Involve in projects needing New Relic solution from inception, poc to complete implementation. Present and demonstrate Application Performance Management to the prospective clients. Should understand the challenges of customers, co-ordinate with vendor for a customized solution if needed. Understanding of application architecture and should demonstrate RCA finding skills Experience in working on Service-Oriented Architecture SOA and understanding of SOAP based and /REST based architecture Have hands on knowledge of alerting and incidents creation Work with team to bring continuous improvement to APM processes and tools Develop and own KPIs to ensure performance is measured against expected business outcomes 3+ years of working experience in NQRL Knowledge in planning, designing, and maintaining applications utilizing Docker, Kubernetes, Jenkins, Nginx, Linux, New Relic, Data Dog SME in enterprise monitoring like APM, synthetic monitoring, browser monitoring, and Log monitoring Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for Different Hybrid Business Applications and Infrastructure Providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards Experience in creating workloads and user onboarding. Effective and efficient operational support of different enterprise monitoring tools. Assisting application support teams in developing and deploying an effective monitoring profile for their key applications and services using various monitoring techniques Strong organizational, problem-solving, and analytical skills NRQL and Dashboard ( GraphQL API, NRQL builder, charts and dashboard using NRQL , PromQL and exports data using NRQL, etc.) APM Monitoring (Java, .NET, PHP, ruby, python, Go, C SDK, Node.js monitoring, APM transaction, logs, etc.) Alerts & AI (Alert policy, condition, anomaly detection, sources, decisions, Muting rules, workflows, destinations, events, and incidents) Browser Monitoring (pageview, Ajax requests, session performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform) (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
