AVC:SKY - Unit Manger - Wealth
- Hyderabad, Telangana
- Permanent
- Full-time
INTERNAL USAGE:
No. of Vacancies: 1 Manager: AVC:SKY - Regional Head
Is a Team leader? Yes Team Size: 7-8
Grade: SM/AVP
Business: Retail Banking Department: Axis Virtual Centre Sub-Department: SKY
Location: Gurgaon, Bangalore, Pune, Mumbai, Chennai
About Axis Virtual CentreAxis Virtual Centre engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless
experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions
via cross-sell and upsell.About the Role
Team Lead Affluent virtual RM is responsible for managing a team of Virtual Relationship Managers and drive productivity and revenue goals for the team . Virtual Team lead has to effectively collaborate with the RM team for building synergy . He is responsible for ensuring engagement across products, Liabilities, assets, Forex ,wealth business and driving thrust on cross sell .
Key Responsibilities
- To ensure VRM is engaging with all his customers regularly and are meeting their revenue goals .
- Daily monitoring of call flow and volumes for the team .
- Conduct supervisory review to increase team productivity .
- Aid the team in their problem area like objection handling , product features, pitching etc.
- Identifying trainings gaps for team and get the same organized with the help of the relevant teams .
- Ensuring all compliance procedures are strictly followed and satisfactory audits are achieved
- Ensuring minimal customer complaints and ensuring a good NPS score .
- Lead , coach & mentor team regarding sales targets , service expectation, policies and procedures , products and systems . training and motivating the team for overachieving the assigned revenue targets ..
- Deepening customer relationships through best in class cm service .
Optimal qualification for success on the job is:
- Post graduate from a recognized institute
- 8- 15 years in a relevant role/ BFSI sector
- AMFI , IRDA & PMS certified
For successful execution of the job, the candidate should possess the following:
- Knowledge of industry, technology, marketing, and product trends
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines