Zonal Key Account Manager

Mahindra & Mahindra

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 13 days ago
Responsibilities & Key Deliverables
  • Act as the single point of contact for corporate & fleet customers in the assigned zone for all service-related requirements.
  • Ensure seamless after-sales support: preventive maintenance, breakdown support, parts availability, and warranty claims.
  • Monitor and improve fleet uptime, service TAT (Turnaround Time), and customer satisfaction.
  • Coordinate with dealers, workshops, and technical teams to deliver consistent service quality.
  • Drive service revenue growth through AMC (Annual Maintenance Contracts), extended warranties, and value-added services.
  • Track and report service KPIs (downtime reduction, complaint resolution).
  • Handle escalations & critical issues to protect OEM reputation.
  • Support the corporate sales team in retention and renewals by ensuring superior service experience.
  • Need to handle fleet Coordinators.
Preferred IndustriesAutomotive Industry3 Wheeler2 WheelerAutomobileEducation QualificationB.E. in Automobile / Mechanical Engineering (MBA preferred).General Experience8-10 years of experience in Automobile Service / Fleet Management / Key Account Service Handling.Prior experience in OEM after-sales, dealer service operations, or fleet maintenance is a strong advantage.Good-to-have AttributesExcellent knowledge of vehicle service processes, fleet operations, and warranty policies.
Strong customer relationship management & escalation handling skills.
Good understanding of technical service issues, diagnostics & parts management.
Proficiency in data analysis, service reporting & CRM tools.
Team management & ability to influence dealer service networks.
Customer-centric mindset with strong ownership.
Excellent communication & presentation skills (CXO & fleet manager interactions).
Problem-solving & decision-making ability under pressure.
Willingness to travel extensively.

Mahindra & Mahindra