Holiday Consultant (Domestic)

Responsibilities

Create customized holiday quotations and contacting suppliers for obtaining quotations
Managing booking and in-trip customer issues
Design Travel Itineraries & make Travel arrangements
Assist & explain guest about their tour plan at the time of final handover.
Resolve any problem that arises regarding the trip for the customer.
Research destination and travel prices, customs, weather conditions, reviews, etc.
Plan and sell transportations, accommodations, insurance, and other travel services
Collect deposits and balances
Offer and promote different services and offerings
Keep learning about latest industry trends
Attend webinars, conferences, and other educational programs
Deal with occurring travel problems, complaints, or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into CRM software and maintain client files
Maintain statistical and financial records

Requirements and skills

Prior travel agency experience is a must.
Customer-oriented mindset
Bachelor's degree in travel and tourism, hospitality business, or relevant fields.
Fluency in English
Basic computer skills and software like MS Office.