Team Leader (Bilingual - French & English) - GGN

Foundever

Gurgaon, Haryana
Permanent
Full-time

1 month ago

Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Education
 Graduate

French Team Leader US -Gurgaon

Education : HSCExperience : Minimum 1 year of experience as a TLProcess : International (International Process only should apply)Background : BPO ExperienceShift Window : 24 x 7Weekoffs : Any 2 days in a weekExperience Target : Experience in handling team; have managed clients; hands on excel and people management skillsSkills : French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkageNotice Period : Minimum 30 days or immediate

Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Education
 Graduate

Foundever

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