Commercial Manager-Education / Learning Centres / EdTech / Training Institutes, Mumbai
Talent Leads Consultants
- Mumbai, Maharashtra
- Permanent
- Full-time
- Oversee all new centre setups (both franchise and company-owned) including location feasibility, leasing, design approval, fit-outs, IT infrastructure, and go-live.
- Standardize fit-out guidelines and ensure brand compliance in layouts and interiors.
- Coordinate with architects, civil contractors, vendors, and local teams to ensure timely and cost-effective centre launches.
- Manage lease negotiations, rental agreements, rent-free periods, and renewals with landlords.
- Monitor and control operational expenses (utilities, AMC contracts, repairs, supplies) across all centres.
- Develop and implement SOPs for day-to-day operations to ensure uniformity and operational excellence.
- Provide commercial support and operational guidance to franchise partners during setup and ongoing operations.
- Ensure franchise centres meet infrastructure, branding, and compliance standards.
- Conduct regular audits and health checks for franchise compliance.
- Empanel and manage national and regional vendors for interior work, branding, IT, AMC, security, housekeeping, etc.
- Draft and enforce service level agreements (SLAs), ensuring service quality and cost optimization.
- Maintain a preferred vendor list and centralized negotiation for bulk procurement.
- Implement preventive and reactive maintenance protocols for all centres.
- Monitor and resolve repair and maintenance issues efficiently with minimum downtime.
- Maintain an inventory of fixed assets and consumables.
- Coordinate with the marketing team to ensure all centres reflect updated branding (signage, display, collaterals).
- Supervise execution of branding elements during new launches, rebranding, or promotional rollouts.
- Prepare and monitor budgets for new centre development and operational expenses.
- Identify areas for cost reduction and efficiency improvement without compromising service quality.
- Regular review of ROI per centre in collaboration with finance and business heads.
- Ensure adherence to statutory norms including municipal, educational board regulations, fire safety, labour laws, etc.
- Maintain updated documentation for all centres—lease deeds, licenses, insurance, vendor contracts, and audit records.
- Work closely with Academic, HR, Finance, Marketing, Legal, and Tech teams to align commercial operations with business goals.
- Act as a central point of contact for all infra, setup, and commercial escalations.
- Maintain real-time dashboards and monthly reports on centre performance, vendor SLAs, cost deviations, and timelines.
- Present quarterly reviews to leadership on commercial and operational KPIs.
- Multi-location operations & commercial strategy
- Excellent negotiation and vendor management skills
- Strong project management (fit-out, launch timelines)
- Knowledge of leasing, facility, and asset management
- Understanding of franchise models and partner dynamics
- Cost control and budgeting expertise
- High ownership and ability to work cross-functionally
- Proficiency in MS Excel, MIS tools, and ERP platforms
- Preferred background: Education chains, co-working, organized retail, EdTech, or franchise-based businesses
- Willingness to travel frequently across India for site visits, audits, vendor meetings, and centre support