Digital Workspace – Intune Engineer

Pune, Maharashtra
Permanent
Full-time

17 days ago

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.Accountabilities/Responsibilities

Manage the end‑to‑end lifecycle of Windows devices using Microsoft Intune. Assist in preparing Windows applications for deployment by performing basic packaging activities when required.
Collaborate with the Senior Manager and Team Lead to execute application deployments via Microsoft Intune, validating deployment profiles, assignment groups, dependencies, and installation behaviour across targeted device groups.
Develop and maintain accurate documentation, including SOPs, deployment guides, configuration standards, and knowledge base articles to support consistent operations and knowledge sharing.
Support automation initiatives by contributing to PowerShell scripting, helping streamline repetitive tasks such as packaging workflows, version management.
Work closely with Service Desk, Infrastructure, and On‑site Support teams to address escalated issues, align endpoint management activities with broader EUC initiatives, and ensure adherence to compliance and security requirements.
Recommend improvements and contribute to endpoint modernization projects, including cloud‑driven management enhancements, Intune feature adoption, and reduction of legacy device management dependencies.

Key Stakeholder ManagementInternalExternal

Business & Workspace Delivery Teams
Consultants
Vendors ( Microsoft)

Knowledge, Skills, Experience & Educational QualificationKnowledge & Skills (Key):

Design, configure, test, and deploy Windows Configuration Profiles, Compliance Policies, and Conditional Access policies within Microsoft Endpoint Manager (Intune) to support secure and scalable device management.
Manage and optimize Windows Autopilot deployments to deliver a seamless, zero‑touch, “out‑of‑box” experience for global and remote onboarding scenarios.
Package, test, and deploy applications including Win32 apps (.intunewin), Microsoft 365 Apps, and third‑party software, ensuring silent installs, reliable updates, and end‑user transparency.
Administer Patch My PC to streamline application lifecycle management, automate patching, and maintain consistent software compliance across the Windows estate.
Strong understanding of Cloud PC (Windows 365) provisioning, policy assignment, performance troubleshooting, and user experience optimization.
Solid experience with Group Policy (GPO), including assessing, managing, and migrating configuration and security policies from GPO to Intune using security baselines and modern management practices.
Oversee Windows Update for Business, including update rings, feature update deployments, and quality update compliance, ensuring minimal user disruption.
Perform advanced troubleshooting leveraging Event Viewer, log analytics, and Sysinternals tools to resolve complex OS, application, and enrolment issues.
Act as an escalation point for advanced endpoint, provisioning, and authentication-related support cases.
Implement and maintain endpoint security controls such as BitLocker encryption, LAPS (Local Administrator Password Solution), local admin restrictions, and real-time monitoring via Microsoft security solutions.
Utilize PowerShell scripting to automate workflows, streamline operations, and generate reporting insights.
Create and maintain high-quality technical documentation, standard operating procedures, and knowledge base articles to enhance operational efficiency and support readiness.

KNOWLEDGE AND SKILLS (DESIRABLE):

Experience working with infrastructure and digital experience monitoring technologies such as Nexthink, Patch My PC, and Azure Active Directory (Entra ID).
Hands‑on experience with Power Automate and Power BI for workflow automation, data visualization, and reporting.
Familiarity with Citrix, App-V, Cloud PC/Windows 365, or other VDI platforms, including application virtualization and remote desktop delivery

Experience:

4–6 years of hands-on experience in End User Computing (EUC) administration, managing Windows devices, modern management platforms, and enterprise endpoint environments.
Proven experience working within global infrastructure teams and collaborating effectively.
Strong background in supporting, maintaining, and troubleshooting end‑user technologies, including operating systems, device provisioning, application deployment, and endpoint security.
Demonstrated success working in fast‑paced, agile environments, contributing to cross‑functional teams, and adapting quickly to evolving business and technology requirements.

Educational Qualification:

Graduate/Masters in any discipline
Any certifications would be an added advantage

M&G Behaviours relevant to all roles:Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empatheticOwn it now: Putting your name on things with confidence to drive progress and results quicklyMove it forward together: Forming cross functional teams to seize the right opportunities and solve real problems…………With CARE and INTEGRITY...Note: *We are in Hybrid working with three days’ work from office (subject to policy change)We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G

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