Technical Support Specialist
Productsup
- Hyderabad, Telangana
- Permanent
- Full-time
In your first 6 months and beyond you will:Manage and resolve more advanced requests and questions and independently answer and host callsAnalyze satisfaction survey results from your clients and formulate action itemsHave an ongoing exchange with our Product team about insights into our client’s needsWork closely with our Academy in order to create relevant content for improving client knowledge and reducing basic questionsProactively communicate improvement potential within client accounts to Client Success Management and be a strong partner in their preparation for relationship-nurturing callsOwn team-internal projects for improvements of tools and processesWhat you bring to the team1-3 years of professional experience in technical support for an Ad-Tech company or a complex SaaS solutionUnderstanding of the performance marketing & e-commerce industryWell-developed time-management skills, a strong sense of urgency, and the ability to prioritize important tasks and projectsA strong structural and client-oriented thinking patternAdvanced analytical and problem-solving skillsKnowledge of Zendesk, Confluence, and JIRA is preferredExcellent written and spoken English language skills
What we offer youA permanent position with an attractive salary at our growing companyThe option to work remotely and flexibly, because we know outstanding talent knows best how and where to workA unique and thorough onboarding program where you’ll learn the ins and outs of our company and productOngoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with ProductsupOpportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary workEmployee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our teamThe opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalitiesEmployee assistance programProductsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.