Team Lead - Japan Commercial Services
Eli Lilly
- Bangalore, Karnataka
- Permanent
- Full-time
- “Hands-on” Project Execution & Delivery: 50% time commitment
- Partner with Lilly market researchers based in the Japan BUs for high-quality execution and on-time delivery of the market research projects covering the spectrum of activities including Pivotal (secondary) and Primary research, social listening, and Forecasting
- Serves as a trusted advisor by actively participating in various phases of the project including kick-off, approach development, execution, insight generation, and data visualizations
- For assigned projects may be required to:
- Communicate with stakeholders to present the final outputs and provide recommendations.
- Manage the data collection process with external agency partners to ensure data integrity and on-time delivery.
- Provide appropriate context for study findings based on prior market research, including secondary sources.
- Attention to detail in every step of the market research process to ensure accurate, on-time deliverables.
- Transformation & Innovation: 10-20-time commitment
- Identify projects related to Innovation and Continuous Improvement
- Drive new capabilities within the team
- Work in close collaboration with internal commercial services functions (Analytics and Data Science) and external vendors to advance initiatives aiming to drive integrated insights, new capabilities, and operational excellence
- Portfolio and People Management: 10-20%-time commitment
- Portfolio Management
- Ensures quality, speed, value, and compliance throughout the market research and forecasting value chain
- Ensures all research complies with company compliance policies.
- Establishes project management for seamless project execution, prioritization, and high-quality delivery from the team
- Allocates projects to team members to operate a full capacity
- Supports creation and maintenance of standard operating procedures (SOPs), and quality checklists that will enable excellent quality outputs for all outputs within the function
- Facilitates shared learning forums to identify challenges and establish best practices across the team
- Continues to expand the market research capability of the team by taking on more complex projects and delivering value
- Identifies improvement opportunities and implementation of analytics & research best practices
- People Management
- Lives the Lilly Leadership Principles: Connect with People, Be Determined, and Drive Continuous Improvement
- Embraces and champions change
- Identifies, recruits, and selects top talent; manages new-hire onboarding
- Monitors employee engagement and team health
- Utilizes myPM process to operationalize organizational goals for team members
- Partners with direct reports to create individual development planning/action planning
- Serves as a trusted career advisor, and works with Indy and LCCI based Leadership and LCCI HR to identify career opportunities as appropriate
- Coaches team members using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill, and performance gaps
- Provides consultative value and removes barriers so the team can focus on prioritized work and provide
- 10-12 years of market research and/or forecasting experience with a demonstrated ability to think strategically in an ambiguous environment.
- 2+ years of experience in coaching and mentoring individuals
- Minimum 1.5 years tenure in current role
- Strong experience in the Japanese pharma industry is required
- Proficiency in Japanese language will be an advantage
- Technical Skills
- Strong critical and analytical thinking skills
- Strong forecasting, research, and analytical skills
- Experience in methodologies such as segmentation, end-to-end concept testing
- Experience in data visualization tools such as Tableau/ Power BI
- Advanced MS-office skills (MS-Excel and MS-PowerPoint)
- Soft Skills
- Ability to showcase people's agility while dealing with peers/ direct reports
- Strong work ethic, personal motivation, and team player who is dynamic and result-oriented
- Good presentation skills, interpersonal and communication skills
- Strong verbal and written communication skills, and ability to influence others.
- Ability to operate in a matrix environment, with ability to work across time zones