Senior Technical Writer (Trailhead)

Hyderabad, Telangana
Permanent
Full-time

10 days ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Enterprise Technology & InfrastructureJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About the Team:The Industries & Apps Trailhead team is a Trailhead-focused, cross-cloud CX team committed to building and maintaining the highest standards in Trailhead strategy and content excellence. We own the end-to-end Trailhead content development process, from roadmap planning to badge release. Our mission is to scale a strategic approach to Trailhead content development that centers business priorities and ensures every cloud in Apps & Industries receives the necessary support for high-quality enablement content.About the Role:As a Trailhead Specialist, you will be a pivotal member of our team, combining expertise across content strategy, editing, and writing to deliver impactful enablement for Salesforce customers. This role requires a deep understanding of the Trailhead content lifecycle, a passion for customer success, and the ability to drive strategic initiatives across multiple clouds. You will play a key role in setting and upholding content quality standards, ensuring strategic alignment, and fostering collaboration to produce industry-leading enablement.What You'll Do:

Drive Content Development & Editorial Excellence:

◦ As a Trailhead Writer, you will research, plan, and draft Trailhead modules that align with the strategic vision of your assigned cloud(s).◦ As a Trailhead Editor, you will verify that all content adheres to the Trailhead style guide and the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.

Advance AI in CX Enablement:

◦ Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.◦ Train Apps & Industries CX teammates on vetted AI use cases and any AI innovations developed by the centralized Trailhead team.Required Skills & Experience:

4+ years of proven experience in end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.

Demonstrated ability to lead and manage strategic initiatives for content creation, aligning with business priorities.

Expertise in content quality assurance and adherence to style guides and content standards.

Strong collaboration and communication skills, with the ability to manage complex stakeholder relationships effectively.

Experience with, or a strong understanding of, AI tools for content creation, review, and research, given the team's focus on AI enablement.

Ability to research, plan, and draft engaging and effective Trailhead modules.

A customer-centric mindset and a passion for creating enablement content that drives adoption and success.

Adaptability and flexibility to manage shifting priorities and unexpected requests.

Desired Skills & Experience:

Experience embedding with cloud teams on a project-length basis.

Familiarity with Salesforce products.

Familiarity with Trailhead tools and processes.

Why Join Us?This is an opportunity to be part of a collaborative and strategic team that directly impacts customer success across Salesforce's Industries & Apps portfolio. You will play a vital role in shaping how customers learn, adopt, and succeed with Salesforce, contributing to a team that values continuous feedback, strategic innovation, and commitment to content excellence. Join us to work on cutting-edge enablement, including the integration of AI, and to grow your career within a dynamic and supportive environment.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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