Business Development Executive

• To ensure clients receive exceptional service while the business's sales goals are supported.
• The Manager will work directly with clients as well as overseeing a team of Client Service Representatives.
• You would need to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.

• Interact with clients and build relationships with them while ensuring their needs are being met.
• Oversee a team of customer service Associate and ensure they are providing an exceptional client experience.
• Mastermind creative ways to deliver an exceptional client experience.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Coach and support team members to help them meet departmental goals.
• Keep records and documentation of client interactions for training purposes.
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

• Minimum 2+ years of prior experience in customer-facing roles.
• Proven experience in a leadership role is required.
• Excellent communication skills and the ability to anticipate the needs of customers.
• Strong negotiation skills
• Strong analytical thinking skills.
• Strong problem-solving skills and the ability to make sound judgment calls.
• Organizational and time management skills .
• CRM experience is preferred.
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
• The ability to speak a second language is an asset.

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