DesignationTechnical SpecialistNo. of Positions1Experience2.5-5 YearsSkill (Primary)Data Center-Network Data-Network DataQualificationB.E, B.Ed, BCA, BSc (3 Yr), B-TechJob Description (Posting).Hands-on skills and experience include: 4+ yrs Cisco routers and switches; CCNA with VOIP; CAT 5e &6., COAX, Fiber ST, LC including terminations. Staying abreast of Telecommunications Industry knowledge, Internet Concepts, Network Technical Support, Networking Concepts, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN, TCP/IP Administration. Ensures large network server designs meet data center requirements. Cisco WiFi (WCS, MSE, 802.11n, wIPS, etc ) Tipping Point IPS 400/600 Strong Cisco routing, switching, load balancing and ASA/PIX firewalling experience Ability to be available on-call 24x7 every other week and respond within 15 minutes. That includes weekend and holidays Experience in handling large enterprise net work Excellence in IP, TCP, SNA, Ethernet, telecommunications, TDM, packetized voice application, and theory of operations (required) Experience in network monitoring and management, SLA management, and mapping technology solutions to business requirements Expert knowledge of layer 1 to 7 routing and switching technologies, Experience in network design and implementation Experience in QOS design and implementation Experience in BGP , IGMP and OSPF Experience in firewall technologies Experience in MPLS network design Strong oral and written skills (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
