Implementation Manager
Flight Centre
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Identify & qualify customers
- Mapping Competition Products
- Environmental Analysis
- Complete responsibility of on boarding of customers with the support of KAM/CRM across India.
- Audit gate for KYC document check, contract signoff, SLA/SOP signoff before account Go Live
- Creation of process notes and process maps for new customers.
- Collaborate with internal teams and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes & managing implementation timelines.
- Ability to identify, diagnose and resolve issues affecting client implementations.
- Ability to communicate with employees at all levels of the organization
- Gap analysis in service process for existing clients on request from KAM/Ops
- Implementation of revised SOP/SLA in these clients
- Technical knowledge about travel industry systems (GDS, OBTS, Client Portal) and software (specially TMC). Well versed with OBT Configuration (any Travel tool available in industry)
- GDS (Amadeus) knowledge
- MS Office
- Client handling experience
- Project management skills such as being well-organized, multi-tasking, time management • Ability to see a holistic picture and envisage solution
- Ability to manage complexity
- Fluent in Business English, written and Verbal
- Abilities to deal within a multicultural environment
- Handle support query added advantage
- Prepare Documents like User Guides & PPT's
- Excellent Presentation skills - Virtual & Personal e.g. giving Tool Demo to client's
- Able to coordinate with internal & external if required Added advantage
- Hands on experience of MS Visio (or similar)
- Business process re-engineering experience
- Base understanding of the FCM (TMC) tools/products