RPMG:Portfolio Manager - Credit Card
- Durgapur, West Bengal
- Permanent
- Full-time
INTERNAL USAGE:
No. of Vacancies: Reports to: Area Collections Manager
Is a Team leader? N Team Size:
Grade: AM/DM/M
Business: Retail Banking Department: Retail Portfolio Management Group Sub-Department: PDM/Flows/NPA
Location: PAN India
About Retail Portfolio Management Group
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans and Credit Cards among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank
About the Role
The Portfolio Manager for Credit Cards is responsible for managing the portfolio of credit cards, ensuring bucket and NPA resolution, and achieving collection targets. This role involves handling portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures.
Key Responsibilities
- Portfolio Management:
- Manage the portfolio of credit cards.
- Ensure maximum release from the bucket/NPA pool by achieving the required resolution target as per the business requirement.
- Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level.
- Achieve calling resolution targets for PDM/flows/NPA buckets for credit cards.
- Adhere to calling norm targets for credit cards.
- Operational Management:
- Oversee the collection process to ensure efficient and effective portfolio management.
- Monitor and analyze portfolio performance metrics and implement necessary adjustments.
- Ensure compliance with regulatory guidelines and internal policies.
- Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.
- Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.
- Data Analysis and Reporting:
- Collect, analyze, and interpret data to measure portfolio performance against established KPIs.
- Generate detailed reports on portfolio metrics and provide actionable insights.
- Identify trends, patterns, and opportunities for optimization.
- Process Improvement:
- Continuously evaluate and enhance portfolio management processes and workflows.
- Identify opportunities to improve efficiency and effectiveness.
- Implement industry best practices and emerging technologies.
- Graduation/Post-Graduation from a recognized institute.
- Minimum of 3 years of relevant experience in the NBFC/Banking industry.
- Knowledge and understanding of collections and market dynamics.
- Knowledge of regulatory guidelines and norms.
- Operational and system knowledge.
- Proven experience in portfolio management, preferably within the financial services industry.
- Strong analytical skills with proficiency in data analysis and interpretation.
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Strong interpersonal and communication skills with the ability to collaborate effectively.
- Ability to manage complex client situations.
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
- Ability to handle pressure and meet deadlines.